E-WATERBLOCK Support

Flow rate is measured in l/min (or gal/min) and refers to the quantity of water per time unit required by the appliance, in terms of “speed” of the water flow itself.

Consumption is measured in liters (or gallons) and refers to the volume of water required regardless of its speed.

The minimum water flow rate in l/min (or gal/min) required by the appliance as a condition for its operability. This value is set as a characteristic of the appliance and becomes a control limit for E-WATERBLOCK to trigger alarms. If the flow rate detected by E-WATERBLOCK is lower than the minimum flow rate set, this means there is an anomaly and a notification will be sent.

The maximum water flow rate in l/min (or gal/min) required for the appliance to operate. This value is set as a characteristic of the appliance and becomes a control limit for E-WATERBLOCK to trigger alarms. If the flow rate detected by E-WATERBLOCK is higher than the maximum flow rate set, this means there is an anomaly and a notification is sent to the user.

Uninterrupted water consumption in liters (or gallons) occurring continuously. This value is set as a characteristic of the appliance and becomes a control limit for E-WATERBLOCK to trigger alarms. If the consecutive consumption detected by E-WATERBLOCK is higher than the maximum consumption set, there is an anomaly and notification is sent to the user. When water consumption stops, the meter is reset to zero and it restarts to the next consumption.

The term appliance is understood as any appliance using water i.e. washing machine, dishwasher, refrigerator with water and ice supply, water purification and filtering taps, etc., as well as all dispensers for professional use such as: coffee and beverage dispensers, coffee machines, water and ice dispensers, etc.

E-WATERBLOCK is recommended for all installations connected to a water supply, and therefore subject to possible leaks and/or flooding, either due to a malfunction in an appliance or to a leak from a connection or a broken pipe. The E-WATERBLOCK technology is able to recognize micro-leaks, broken pipes, excessive or insufficient consumption in relation to the equipment standards and automatically shuts off the water supply when an anomaly is detected, thus protecting its immediate surroundings.

E-WATERBLOCK is suitable for connecting to threaded taps that are used to connect any appliance to water pipes. These taps have a ¾” thread (G-ISO228-1 for Europe and NH for USA). E-WATERBLOCK can also be installed in other contexts, but specific adapters will be required for the connection.

E-WATERBLOCK is not suitable for installation on kitchen taps.

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E-WATERBLOCK does not interfere with the appliance’s operation, so it is not able to modify the flows. However, you can view the water consumption history by accessing the APP. This will allow you to better optimize the use of your appliance and avoid wasting energy and water.
However, if applied to a garden or outdoor irrigation system, a maximum water limit consumption can be set to control its quantity and avoid excessive utility costs.

To install E-WATERBLOCK watch the video tutorial and find out how easy it is or follow these simple steps:

– turn off the water tap;
– screw the E-WATERBLOCK metal ring nut to the tap tail;
– screw the appliance’s hose to the threaded profile at the base of E-WATERBLOCK;
– reset the device by turning the orange lever (the lever will return to position by itself);
– turn the water tap back on and wait for the red flashing light to come on (this operation may take a couple of minutes).

E-WATERBLOCK is now installed.

To configure E-WATERBLOCK watch the video tutorial and find out how easy it is or follow these simple steps:

– download the Eltek APP from Google Play Store or Apple Store;
– make sure Bluetooth and geolocalization are active on your device;
– follow the instructions to sign up and add the device by scanning the QR code on the E-WATERBLOCK or on the label included in the package;
– the next step is to select the appliance type to be monitored and check the amount of water consumption set.

If you are unsure on how to set up quantities, refer to question n°7.

If E-WATERBLOCK is moved from one appliance to another, it is not necessary to repeat the complete installation procedure; it is necessary, however, to check that the “installation profile” is correct for the new appliance. Just choose the type of appliance from the drop-down menu of available options; this will auto select the most suitable flow rate quantities.

This information may be found in the application documentation; for further details see the chart below.
With E-WATERBLOCK you can select different profiles; each one corresponds to a type of appliance. For each profile, the set values correspond to the average quantities used by each category of appliance or distributor.

Should you need more information on minimum and maximum flow rates? See the Glossary.

E-WATERBLOCK does not automatically recognize the appliance and its normal flow (this is a new feature being developed); therefore, you will need to indicate which appliance or distributor you are linking it to, by selecting the appliance profile already inserted, or by customizing the minimum and maximum flow rates according to the indications on the appliance instructions.

For additional information, refer to question n°7 above.

E-WATERBLOCK should be installed following the flow direction; the metal ring nut must match with the water inlet; it’s preferable a vertical installation (with the ring nut on the top).

Notifications will reach you on the device where the Eltek APP has been installed as soon as it is connected with the E-WATERBLOCK (the typical range is 15 m but it may vary according to the surrounding environment; walls or obstacles could reduce the range).
Regular consumptions are not notified to a user but this data is archived in history.
Upon receipt of the notification, you will need to check the status of the appliance, identify the malfunction, take the corrective action and then restore E-WATERBLOCK.

See also question n°18 below.

The Bluetooth system included in E-WATERBLOCK covers a range of 15 meters; you will receive notifications on your cell phone when the device is within the specified distance.
Remember that E-WATERBLOCK automatically turns off the water supply in case of any malfunction, regardless if an alert notification is sent or if a user is nearby.

No. Once a reset is activated, the E-WATERBLOCK will continue to operate without the need for reprogramming.

What to do when a solid red light appears? See question n°18 below.

It is not possible to “pause” E-WATERBLOCK.
E-WATERBLOCK is programmed to control and protect your environment at all times.
In case of special installations with heavy flows (in l/min) or heavy water consumption, you will need to select the “custom” installation profile from the “MENU”-“Settings”-“Installation profile” page and select the appropriate parameters.

E-WATERBLOCK is designed to work effectively in both cold and hot water.

No, E-WATERBLOCK will not block the water flow if the continuous dispensing does not exceed the set limits.
The “dispensing” installation profile, allows the maximum continuous consumption at 5 liters.
If the carafes are filled without exceeding this value, no alerts will be triggered.

To guarantee the perfect working of the device, E-WATERBLOCK must be filled with water.
The installation to the tap without the link of an appliance in the lower part of the device is not correct.

E-WATERBLOCK is equipped with a valve closing mechanism that takes about five minutes to reset itself. It is therefore necessary to allow at least 5 minutes between each test.

If the LED light appears as a solid red light, it means that E-WATERBLOCK has detected an anomaly and will automatically shut off the water supply.
In order to know which anomaly has been detected, it is necessary to connect to E-WATERBLOCK through the APP.
If there are any anomalies, they will appear in the Dashboard window.

Different Types of Anomalies:

• Empty Pipe: there is no water inside the device (this condition does not result in the safety valve blocking the water flow) E-WATERBLOCK has the ability to verify the presence of water inside the pipe.
  In case of a lack of water, E-WATERBLOCK reports the anomaly to allow the user to make the necessary checks on the hydraulic system.
• BLOCKAGE – Insufficient flow (flow below limit – UF, under flow): water flow below the set minimum detected. There may be a micro leak or drip, E-WATERBLOCK will block the water flow.
• BLOCKAGE – Excessive Flow (OF, over flow): water flow higher than the set maximum detected. The excessive flow could be caused by a broken pipe, E-WATERBLOCK will block the water flow.
• BLOCKAGE – Excessive Consumption (Over consumption – OV, over volume): consumed water flow exceeding the maximum limit. The appliance is using more water than a normal load. There may be an internal leak, E-WATERBLOCK will block the water flow.

Corrective actions to be taken for each notification:

• Empty pipe: water must be turned back on
• Insufficient flow: Check for a leak both outside or inside the appliance. If there is one, repair the leak and reset E-WATERBLOCK by turning the orange lever clockwise (the lever will return to its original position by itself).
  If there is no leak (internal or external) and the notification persists, the flow parameters must be changed which means the minimum flow setting is too high and should be reduced by 10-20% from the previous setting.
• Excessive flow: Check for a leak both outside or inside the appliance. If there is one, repair the leak and reset E-WATERBLOCK by turning the orange lever clockwise (the lever will return to its original position by itself).
  If there is no leak (internal or external) and the notification persists, the flow parameters must be changed which means the maximum flow setting is too low and should be increased by 10-20% over the previous setting.
• Excessive consumption: Check for a leak both outside or inside the appliance. If there is one, repair the leak and reset E-WATERBLOCK by turning the orange lever clockwise (the lever will return to its original position by itself).
  If there is no leak (internal or external) and the notification persists, the flow parameters must be changed which means the maximum consumption setting is too low and should be increased by 10-20% over the previous setting.

After identifying the cause of the problem and solving it, proceed with the device reset by turning the orange lever clockwise 90 degrees and releasing it.

What to do when a solid red light appears? See question n°18 above.

Yes, it may happen. E-WATERBLOCK responds to every anomaly; the alleged leak could be external or internal to the appliance, and therefore more difficult to detect. If no leak is present, E-WATERBLOCK may have blocked the water due to incorrect parameter settings.

If the notification persists, see also question n°18 for more details.

It can happen that due to the high water pressure the orange lever is particularly hard to turn. In this case, simply unscrew  the metal ring nut of the E-WATERBLOCK slightly to decrease the pressure and make it easier to turn the orange lever.

E-WATERBLOCK has the ability to verify the presence of water inside the pipe.
In case of a lack of water, E-WATERBLOCK reports the anomaly to alert the user to examine the hydraulic system.
There is no need to reset E-WATERBLOCK. There are no safety valve block interventions for this type of reporting; simply turn the water back on.

Some washing machines models (e.g. machines with fabric recognition, machines with eco-mode, smart models) may require custom settings based on their operating modules. If this happens with your first use, reduce the minimum flow parameter.

If the notification persists, refer to question n°18 for more details.

E-mail to: info@waterblocksolutions.com

E-WATERBLOCK does not have a “disable” setting option. E-WATERBLOCK is programmed to automatically control water flow rate and verify that maximum consumption figures are within set limits, so that no abnormalities occur.
In case of special installations with heavy flows (in l/min) or heavy consumption (in liters), select the “Custom” installation profile from the “MENU”-“Settings”-“Installation profile” page and set the most suitable parameters for your needs.

A coffee machine might fit into the “Dispensing” installation profile.

The settings for this type of installation are:
– Minimum flow rate: 1 l/min

– Maximum flow rate: 4 l/min

– Maximum consumption: 5 liters

The number of coffees brewed does not affect the water flow rate required at the tap; therefore, the maximum continuous consumption should not exceed the set value.

If the notification persists, refer to question n°18 for more details.

An ice maker might fit into the “Dispensing” installation profile.
The settings for this type of installation are:
– Minimum flow rate: 1 l/min
– Maximum flow rate: 4 l/min
– Maximum consumption: 5 liters

If the notification persists, refer to question n°18 for more details.

For a water dispenser we recommend selecting the “Dispensing” profile and maintaining the preset quantities of:
– Minimum flow rate: 1 l/min
– Maximum flow rate: 4 l/min
– Maximum consumption: 5 litres

If E-WATERBLOCK shuts off the water even in the absence of leaks, the set parameters must be changed.

Consult question n°18 to find out what to do in the event of an anomaly.

Yes, E-WATERBLOCK still protects your environment.
At about 10% of the remaining battery life E-WATERBLOCK will trigger an alarm notifying you of a “low battery”. The valve will be closed to ensure that the user is aware of the alert. However, E-WATERBLOCK can be reset and the system will continue to operate normally until the battery is completely depleted.

Send us an email at info@waterblocksolutions.com including your name and contact details and will respond promptly.

The device warranty lasts for 26 months from the date of production indicated on the product, excluding wear and tear parts. Download the warranty form here.

The warranty does not cover:

1. Bundled batteries.
2. Normal wear and tear (device body scrapes, scratches, etc.),  normal wear of the device components and wear of the elements caused by improper operation.
3. Mechanical and/or electrical damage (including latent), external electromagnetic fields, exposure to direct sunlight, high humidity, and vibration.
4. Restoration of the user data or programs.
5. The warranty service does not cover routine technical maintenance, servicing, and device inspection, in particular, cleaning, adjustments, checkups, and software error fixing.
6. The QR code on the device has been altered, erased, damaged, missing, or rendered inconsistent.
7. Damage caused by unauthorized repair, installation, and/or replacement of components or programs, including the installation of updates and extensions
8. Damage caused by animals or insects, moisture, temperatures outside the operating range, corrosion, oxidation, and introduction of foreign objects or substances inside the device.
9. Damage attributed to the influence of foreign objects, throwing, dropping, contact with liquid or submersion therein, the effects of viruses.
10. Damage caused by any abuse, misuse, mishandling, or misapplication, including cases where product shows cosmetic damage, including scratches, fractures, and dents.
11. Damage caused by natural disasters, e. g. fire, lightning, flood, hurricane, earthquake, etc.
12. Obligations with respect to the SIM card mobile operator.